Where are the shoes made?
Our shoe manufacturers are in Vietnam, and our team has visited each of them multiple times to ensure better-than-good facilities, great working conditions for our factory team, and to agree to the promise that after launch we’re putting a pair of SKYE shoes on every worker to deliver on the idea of true comfort. And, all of our research and designs are done here at home in Vancouver.
Last updated: July 28, 2020 06:17
Do you have a guarantee/warranty?
If you find a manufacturing defect of your rewards, you have up to 30 days to contact us for a replacement. Email us at [email protected]
Last updated: July 28, 2020 06:17
Do you offer an exchange if the size is not right?
Once our shoes are available for retail (a few months after backers receive the early-birds), you’ll need to purchase your correct size from us at retail, and we’ll refund the difference. If there’s a manufacturing issue with your shoes, no problem, we’ve got it covered. Connect with us and we would be happy to assist.
Last updated: July 28, 2020 06:17
Are The Morbly shoe waterproof?
Yes, The Mobrly is 100% waterproof.
Last updated: July 28, 2020 06:17
Are the packaging recyclable?
Made from plants, corn to be exact, with a man-made binding agent added for flexibility.
And the best bit … it can be composted at home! Yip, when you’ve finished using it, just put it in with your food scraps and garden waste, and before you know it, worms will be eating it for breakfast. Better for the environment, better for our oceans, a better tomorrow.
Last updated: July 28, 2020 06:17
Will you eventually offer an all black version?
We will include this are part of our stretch goal
Last updated: July 28, 2020 06:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.